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Location: Remote or San Francisco Bay Area (offices in Oakland and Sacramento) Benefits: Full medical, dental, vision, 403(b) + match, starting 18 vacation days, 1 volunteer day and ~15 holiday days, including a break from Christmas Eve to New Years Day
One Degree is a program of Alluma, a non-profit on a bold mission: to remove the barriers between people and the services and support that matter most. We believe that applying for benefits — and finding the food, shelter, or health services you need — should be quick, simple, and dignified. Our diverse team is made up of policy experts, technologists, determined leaders and compassionate innovators, united by our desire to do whatever it takes to solve complex problems in connecting people to health and social services. We create technology solutions in collaboration with the community using our tools, and are constantly striving to embody an empowerment model in our work. We are a low-ego, humble group of people that love what we do and love bringing out the best in each other.
We are fully committed to equity, diversity, and inclusion. We know through experience that people with wide-ranging ideas, perspectives, and backgrounds foster a stronger and more creative work environment. We encourage everyone to apply.
We are looking for a Manager of the Community Navigator Program (CNP) to join our team of 16 One Degree team members and dozens of remote part-time employees and volunteers. We are growing our Community Navigator team to deepen our engagement with families and individuals to connect them with resources. The Community Navigator program includes 2 full-time Community Navigators (Bay Area and Los Angeles) and 1 full-time Peer Navigator (Bay Area), with plans to add part-time Community Navigators to new regions and a part-time Peer Navigator in Los Angeles by 2022.
The Community Navigator Program is a small and mighty team that empowers over 35,000 resource-seekers and service providers with One Degree through community outreach, virtual engagement and relationship building. The Manager will provide strategic and practical guidance in community outreach, mentorship and performance management with a racial and class equity lens. As we grow, this role will be responsible for supporting areas with trainings that do not yet have a dedicated Community Navigator, as well as hiring and training new roles.
Specific responsibilities include:
- Provide oversight, support, and performance management to the Community Navigators and Peer Navigators
- Provide training and feedback to CNP team re: presentations and community engagement
- Determine the strategic priorities of the team in collaboration with Manager, Member Success
- Determine, tracking, evaluate, and report on CNP metrics of success
- Synthesize learnings from CNP interactions with the community to share with our internal departments, including Policy
- Facilitate collaboration between Community Navigator Program and other Alluma departments
- Recruit for open Community Navigator and Peer Navigator roles
You may be a great fit if you…
- Demonstrated understanding of the intersection of racism and poverty
- Strong public speaker and presenter
- (Strongly preferred) Spanish fluency
- Strong project management and strategic thinking skills
- Data-driven, makes decisions informed by metrics
- Compassionate and nonjudgmental supervisor/mentor
- Experience and/or proficiency in Google (preferred) or Office suites
- Incredible attention to detail
- Loves getting and giving meaningful feedback
- Doesn’t sacrifice the “good enough” solution for the “perfect” solution when “good enough” is the right call
- (Preferred) Lived expertise that resembles our community
Education/Training Requirements:
- Experience managing a team of at least 1 full-time staff or multiple part-time staff
- Experience in community outreach and/or public speaking
- Experience training and/or onboarding staff
- Understanding of the social service landscape, in California preferred
- (Preferred) Experience hiring new staff members
To apply:
Apply by going to our Current Openings page and select the Manager, Community Navigator role. Click the “Apply” button at the bottom of the page and when prompted include:
- Either a resume or LinkedIn profile link
- Cover letter including reference to why you’re interested in One Degree/Alluma. Cover letters that do not reference your interest in One Degree or Alluma will not be considered.
Applications are on a rolling basis, but we highly encourage submitting your application on or before Aug 1, 2021.
Alluma believes that everyone has the right to express their identity in however manner they choose, including the use of whatever pronouns they would like. Job applicants may, but are not expected to, provide their pronouns at any point in the hiring process by notifying the hiring manager or any other employee with whom they are in contact, over the phone, over email, or in person. We believe in maintaining a welcoming and inclusive workplace. Every employee, volunteer, contractor, community member, and job applicant may discuss their gender identity or expression openly, or keep that information private.
Alluma is an Equal Opportunity Employer.
In keeping with our beliefs and goals, no employee or applicant will face discrimination/harassment based on race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination/harassment based on “protected categories,” Alluma also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at Alluma.